Key People
Manager
Activities
When managing people there are certain
things you need to do well. The table below
details seven key activities for people
managers and gives tips and
resources on how to do them.
People Manager Induction Guide
9
8
Key People Manager Activities
Key activity How to do it
Develop yourself Always be learning: work with your manager to identify development
needs and look for opportunities to improve your skills, knowledge
and behaviour; make time for your own development.
The Hive
Build a great team
- help your
people to grow
and learn
Attracting, recruiting, developing and retaining talent within your team.
Related processes: How to select a candidate, how to deliver an
induction, how to manage a probation, how to hold development
conversations, how to identify talent (9 box grid) and support a PDP.
Guide to development conversations
using the 9 box talent matrix
System: One Source and SharePoint.
L&D Apprenticeship pathway
Forward plan and
manage change
Plan well for the future needs of the business and anticipate
when change is needed. Think about your resources and your
people so that you can lead and support the team successfully
through periodsof change.
QL guide: Making change happen
People centred change
Engage and
motivate your
people
Create a working environment that motivates, engages and enables
your people to reach their potential, support and promote positive
wellbeing and recognise achievement
Foundations of Engagement guide
Foundations of Engagement
Communicate
effectively
Listen, understand and share appropriately what the team needs to
know at the right time in the best way. Actively listen, seek feedback
and involve the team in decision making. Recognise sensitive
messages and communicate with care. Remember our brand in
all your communication.
QL guide Effective written communication
QL Video: Assertive communication
Bidfood brand guidelines
Key activity How to do it
Manage
performance
- help your
people perform
at their best
Set individual and team objectives, giving direction in line
with business goals.
Fact sheet: Objective setting and objective alignment
Hold regular 121s with your people, give feedback, monitor review
and support individual performance to achieve objectives.
QL Video: Productive 121's
QL Video: Feedback
Adopt a coaching style when appropriate. Set and manage
KPI objectives.
QL Video: Coaching
Deliver great
service
Seek feedback from both your team and your customers, consult
regularly and collaborate with other teams to clearly understand their
specific needs and requirements so that you continually improve
quality and service. Seek and share customer feedback and
recognition for the team.