Our Values in practice help us to
demonstrate how we can all deliver
Service excellence to our customers and
to each other. The guidance below shows
what the values should mean for you as a
people manager and how you can have
a positive impact on your team.
Leadership
Values
People Manager Induction Guide
11
10
Leadership Values
Care
• Manage your people processes effectively so that you are consistent
and create a safe inclusive and sustainable working environment
for your team.
• Treat everyone with fairness take a genuine personal interest in the health well-being
and development of the individuals in your team whether the team work on site
or remotely.
• Recognise the contributions and effort that individuals and the team make to demonstrate
the values, deliver service excellence and achieve their goals.
Share
• Promote the sharing of knowledge and encourage and support collaboration,
both within the team and with other teams by connecting people across
relevant teams at the right time.
• Give honest and constructive feedback often to the team, listen to your people
and share observations with the team.
• Share your vision for success with the team and build trust through clearly and
consistently setting and communicating standards and expectations.
Dare
• Value and identify the potential of each individual and empower them to
take ownership and responsibility to make decisions that are in the interest
of customers and stakeholders.
• Strive to continuously improve by anticipating and driving change and supporting
your people through it.
• Always learning and embracing opportunities for self-development, willing to try new
ideas and learn from them and encourages others to do the same.