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Introduction

Reflecting on a year

of dramatic change

Last year, the theme of our report was

'sowing the seeds of change'; little did we

know back then just how much the world

would be disrupted, and how much both our

business and those of our customers would

also have to adapt to survive.

When the pandemic reached the UK, our

business had to completely change focus

almost overnight, as many of our customers

were temporarily forced to shut their doors.

In partnership with our biggest competitor,

we mobilised to deliver care packs to the

UK's most vulnerable people, as part of the

government contract to deliver food to those

shielding at home. We carried out three

million deliveries as part of this initiative, and

focused efforts on helping communities and

customers adapt. More detailed information

on our response to the pandemic and other

kindness and community initiatives we

championed can be found within the

Engaging our Communities section.

[1] Please note, this report covers the Bidcorp financial year, i.e. 1st July 2019 - 30th June 2020,

so data from July 2020 onwards will be covered in our 2020/21 report.

Although Covid-19 meant that most of our

environmental projects had to be put on

temporary pause, the pandemic also brought

into sharp focus the fact that sustainable

practices in food sourcing and supply chains

are more important than ever. The world is

waking up to the fact that business models

that don't work for their society or

environment aren't fit for the 21st century.

We just cannot continually exploit the natural

world without facing some dire

consequences across the globe. The need to

ensure 'Food for the Future' must absolutely

shape our current and future decisionmaking and purchasing. In doing so, we will

be more resilient and create the conditions

for sustained success, but we can't be naïve

as to the difficulty of doing this against a

back-drop of so much uncertainty for both

our customers and ourselves. No-one in the

hospitality sector is in a position to make

ambitious long term investment decisions,

and to pretend otherwise would be

misleading. Indeed, our parent company,

Bidcorp, has set a challenging target of 25%

CO2 reduction by 2025; we're currently

assessing how we might achieve this and

what metrics we'd use.

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